Refund / Cancellation Policy
At MarketIQ Tech, we aim to provide reliable digital marketing, website development, and technology services that meet our clients’ business requirements.
This Refund & Cancellation Policy explains the terms under which clients may request cancellation of services or refunds for payments made to MarketIQ Tech.
By purchasing or engaging our services, you agree to the terms outlined below.
1. Service Bookings and Payments
All services are provided based on an agreed quotation, proposal, or service agreement.
Certain projects may require an advance payment before work begins.
Work will commence after the required payment and project information have been received.
Payment schedules and milestones will be communicated to clients before project commencement.
2. Refund Policy
Due to the customised and time-based nature of our services, refunds are subject to the stage of project completion and the specific agreement between MarketIQ Tech and the client.
Before Work Begins: A refund request may be considered if the project has not started and no resources or expenses have been committed.
After Work Begins: Payments for work already completed, resources allocated, or services already delivered are generally non-refundable, subject to applicable law and the agreed contract.
Partially Completed Projects: Any eligible refund will be assessed after deducting the value of completed work and approved expenses.
Completed Projects: Payments for fully delivered and accepted services are generally non-refundable, except where required by law or agreed otherwise in writing.
3. Cancellation Policy
Clients may request cancellation of a service by contacting us through email or other official communication channels.
The following conditions apply:
Cancellation requests must be submitted in writing.
Requests will be reviewed according to the project stage and agreed service terms.
Any outstanding payment for work already completed will remain payable.
Work in progress may be stopped after confirmation of cancellation.
Third-party costs, software subscriptions, advertising expenses, domain charges, hosting charges, and other approved expenses already incurred are not refundable by MarketIQ Tech unless otherwise agreed or legally required.
4. Recurring and Monthly Services
For recurring services such as SEO, social media management, digital marketing, advertising management, and maintenance:
Clients should submit cancellation requests before the next billing cycle.
Services already delivered or the current billing period may not be refundable.
Any minimum commitment or notice period will be governed by the relevant service agreement.
Future recurring charges will be discontinued following an effective cancellation, subject to the applicable billing terms.
5. Website Development and Design Projects
For website development, UI/UX design, graphic design, and other creative projects:
Advance payments cover project scheduling and initial work.
Refund eligibility depends on the work completed and project milestones.
Approved designs, delivered files, and completed development work are generally non-refundable.
Additional revisions or changes outside the agreed scope may incur additional charges.
6. Advertising and Third-Party Expenses
Advertising budgets paid to platforms such as Google Ads and Meta Ads are generally subject to the respective platform’s billing and refund policies.
MarketIQ Tech is not responsible for refunds of advertising expenditure directly charged by third-party platforms.
Third-party software, subscriptions, plugins, hosting, domain registrations, and other external expenses are subject to the respective provider’s refund policies.
7. How to Request a Refund or Cancellation
To submit a refund or cancellation request, please contact us with the following details:
Full Name
Registered Email Address
Project or Service Name
Payment Details or Transaction Reference
Reason for Cancellation or Refund Request
Email: info@marketiqtech.com
Our team will review your request and communicate the decision and any applicable next steps.
Approved refunds will be processed through the original payment method wherever reasonably possible, subject to payment provider procedures. Processing timelines will be communicated during approval.
8. Changes to This Policy
MarketIQ Tech reserves the right to update or modify this Refund & Cancellation Policy at any time.
Any changes will be published on this page with an updated revision date.
9. Contact Information
For questions regarding refunds, cancellations, or payments, please contact:
MarketIQ Tech
Email: info@marketiqtech.com
Phone: +91 7417970701
Website: https://marketiqtech.com/
Location: Delhi, India
We appreciate your trust in MarketIQ Tech and remain committed to providing transparent and professional services.